Terms of Use
Last updated: 14 October 2026
Effective date: 7 October 2026
1. Acceptance of These Terms
By accessing or using the OsmoOne website at osmoone.com (the "Website"), you agree to be bound by these Terms of Use ("Terms").
If you do not agree to these Terms, please do not use the Website.
We reserve the right to modify these Terms at any time. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.
2. About Us
OsmoOne is a trading name of PBA Ventures Ltd, a company registered in England and Wales under company number 14809103.
Our registered office is: 23 Manor Road, Folkestone, Kent, CT20 2SE, United Kingdom.
For any enquiries, contact us at: hello@osmoone.com
3. Intellectual Property Rights
All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, software, and the arrangement thereof, is the property of PBA Ventures Ltd or its content suppliers and is protected by applicable intellectual property laws, including copyright, trade marks, and design rights.
You may not: - Copy, reproduce, distribute, or create derivative works from any content on this Website without our prior written consent - Use any trade marks, trade names, or logos appearing on this Website without our prior written consent - Remove or alter any copyright, trade mark, or other proprietary notices
You may print or download content from this Website for your personal, non-commercial use only, provided that you retain all copyright and proprietary notices intact.
4. Product Information
4.1 Product Descriptions
We endeavour to ensure that all product descriptions, ingredient lists, claims, and images on this Website are accurate and up to date. However, we do not warrant that product descriptions or other content on the Website is complete, reliable, current, or error-free.
4.2 Skin Patch Test and Allergy Advisory
We strongly recommend performing a patch test before using any OsmoOne product, particularly if you have sensitive skin, a history of skin allergies, or any known allergies to the ingredients listed on the product label.
Apply a small amount of product to a discrete area of skin (e.g. inner forearm) and wait 24 hours. Discontinue use immediately if you experience any redness, itching, swelling, or irritation.
If you are unsure whether OsmoOne is suitable for your skin, consult a dermatologist or qualified medical professional before use.
4.3 Results May Vary
Individual results from using OsmoOne products may vary. Factors including skin type, age, lifestyle, consistency of use, and underlying skin conditions can affect outcomes. Testimonials and reviews on this Website represent individual experiences and are not a guarantee of specific results.
4.4 Not a Medical Claim
OsmoOne products are cosmetic skincare products and are not medicinal products. Nothing on this Website should be interpreted as a medical claim, diagnosis, or treatment advice. If you have a dermatological condition, consult a qualified healthcare professional.
5. Orders and Pricing
5.1 Order Acceptance
All orders placed through this Website constitute an offer to purchase goods. We reserve the right to accept or decline any order at our discretion. A contract of sale is only formed when we send you an order confirmation email.
5.2 Pricing
Prices are listed in pounds sterling (GBP) unless otherwise stated. All prices include applicable UK rate of VAT.
We reserve the right to change prices at any time without prior notice. In the event of a pricing error on the Website, we reserve the right to cancel any affected order and refund you in full.
5.3 Payment
Payment must be made in full at the time of order. We accept major credit and debit cards and other payment methods as indicated at checkout. All payments are processed securely by our third-party payment processor.
5.4 Title and Risk
Title to goods purchased from us passes to you upon delivery. Risk of loss or damage to goods passes to you upon delivery.
6. Delivery
6.1 Delivery Times
We offer free standard shipping on all UK orders. Estimated delivery times will be provided at checkout. Delivery times are estimates only and are not guaranteed.
6.2 Delivery Risk
We are not responsible for delays in delivery caused by events outside our reasonable control (see Section 12 — Force Majeure).
6.3 Delivery Address
Orders will be delivered to the address provided at checkout. Please ensure that your delivery address is accurate and complete. We are not responsible for orders that are lost or undelivered due to inaccurate address information provided by you.
7. Returns and Refunds
7.1 Returns Policy
We offer a 30-day returns policy. If you are not completely satisfied with your purchase, you may return unopened and unused products in their original packaging within 30 days of delivery for a full refund.
To initiate a return, please contact us at hello@osmoone.com with your order number and reason for return.
7.2 Condition of Returns
Products must be returned in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
7.3 Refunds
Refunds will be processed within 5 to 10 business days of receiving your returned goods. Refunds will be credited to the original payment method.
We are not responsible for returns that are lost or damaged in transit. We recommend using a tracked delivery service.
7.4 Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund, including standard return shipping costs.
7.5 Exclusions
The following are excluded from our returns policy: - Products that have been used or opened (hygiene reasons) - Products that have been altered or customised - Products not purchased directly from osmoone.com
8. Account Responsibilities
If you create an account on this Website, you are responsible for: - Maintaining the confidentiality of your login credentials - All activities that occur under your account - Notifying us immediately of any unauthorised access
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or illegal purposes.
9. Prohibited Uses
You agree not to use this Website for any of the following prohibited purposes: - In any way that breaches any applicable local, national, or international law or regulation - In any way that is unlawful, fraudulent, or has an unlawful or fraudulent purpose or effect - To send, knowingly receive, upload, download, or use any material that is defamatory, obscene, menacing, or infringes any intellectual property rights - To attempt to gain unauthorised access to any part of the Website, server, or system - To interfere with or disrupt the Website or servers or networks connected to it - To introduce viruses, trojans, worms, or other material that is malicious or technologically harmful - To conduct automated scraping, data harvesting, or data collection without our prior written consent
10. Website Availability
We strive to keep this Website available at all times, but we do not guarantee uninterrupted or continuous availability. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any part of the Website at any time without prior notice.
11. Limitation of Liability
Nothing in these Terms excludes or limits our liability for: - Death or personal injury caused by our negligence - Fraud or fraudulent misrepresentation - Any other liability that cannot be limited or excluded by applicable law
Subject to the above, our total liability in connection with your use of this Website and our products shall not exceed the value of the order you placed, or £100, whichever is greater.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity, arising out of or in connection with your use of this Website or our products.
12. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, pandemic, civil unrest, fire, flood, earthquake, strikes, labour disputes, failure of third-party suppliers, telecommunications failures, or governmental action.
Our obligations will be suspended for the duration of the force majeure event, and we will use reasonable endeavours to resume performance as soon as practicable.
13. Indemnification
You agree to indemnify, defend, and hold harmless PBA Ventures Ltd, its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your violation of these Terms or your misuse of this Website.
14. Complaints and Disputes
We aim to resolve all complaints amicably. If you have a complaint, please contact us at hello@osmoone.com with full details.
If we are unable to resolve a dispute, you may consider alternative dispute resolution (ADR). For UK consumers, you may use the Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/
Nothing in this clause affects your statutory rights as a consumer.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
16. Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referred to herein, constitute the entire agreement between you and us in relation to your use of this Website and supersede all prior agreements, understandings, and representations.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer based in another jurisdiction, this clause is not intended to limit any mandatory legal rights you may have under the laws of your country of residence.
19. Contact Us
If you have any questions about these Terms of Use, please contact us:
- Email: hello@osmoone.com
- Post: 23 Manor Road, Folkestone, Kent, CT20 2SE, United Kingdom
Disclaimer
Effective date: 7 October 2026
20. General Information Disclaimer
The information and content on the OsmoOne website (osmoone.com) is provided for general informational purposes only.
PBA Ventures Ltd ("we", "us", "our") makes reasonable efforts to ensure that the information on this Website is accurate and up to date at the time of publication. However, we do not warrant, guarantee, or make any representation as to the: - Accuracy, completeness, or reliability of any information provided - Fitness for a particular purpose of any product or information - Non-infringement of any third-party rights
The information on this Website is subject to change without notice.
21. Product Claims and Testimonials
2.1 Individual Results May Vary
The results and experiences described in any testimonials, case studies, reviews, or endorsements on this Website are individual experiences and are not a guarantee, warranty, or prediction of any specific outcome or result.
Skincare products affect individuals differently based on factors including but not limited to: - Skin type and condition - Age - Lifestyle and dietary factors - Consistency of use - Underlying health conditions - Environmental exposures - Genetic factors
The mention of any specific timeframe for results (e.g. "14 days" or "under one month") represents the experience of trial participants or customers in ideal conditions and should be treated as illustrative rather than definitive.
2.2 Testimonials
Testimonials appearing on this Website are from real customers who have used OsmoOne products. Testimonials are displayed as originally provided by the customer and have not been altered in substance. We do not guarantee that any testimonial is representative of all customers' experiences.
2.3 Third-Party Claims
Any claims, research findings, or scientific references cited on this Website (e.g. clinical studies, ingredient efficacy data) are presented for informational purposes only. We do not warrant the accuracy or completeness of third-party research referenced on this Website. References to clinical studies or scientific literature should not be interpreted as an endorsement of OsmoOne products by the authors or publishers of such studies.
22. Not Medical Advice
The content on this Website, including but not limited to: - Product descriptions - Ingredient information - Skincare recommendations - Claims about skin conditions - Testimonials about skin health outcomes
is not medical advice and should not be treated as such.
OsmoOne products are cosmetic skincare products. They are not: - Medicinal products - Pharmaceutical products - Medical devices - Therapies or treatments for any disease or medical condition
You should not rely on the information on this Website for: - Diagnosis of any skin condition or medical problem - Treatment of any skin condition or medical problem - Modification of any prescribed medical treatment
If you have a dermatological condition, allergy, sensitive skin, or any health concern, consult a qualified medical professional or dermatologist before using OsmoOne products or any new skincare product.
23. Ingredient Information
We endeavour to keep ingredient lists accurate and up to date. However: - Ingredients may change from time to time as formulations are updated - Manufacturers may change ingredient suppliers - Full INCI (International Nomenclature of Cosmetic Ingredients) declarations take precedence over marketing descriptions on this Website - If you have a known allergy or sensitivity to any ingredient listed on the product label, do not use the product
If you experience any adverse reaction to an OsmoOne product, discontinue use immediately and consult a medical professional. Report adverse reactions to us at hello@osmoone.com.
24. Patch Test Advisory
We strongly recommend a patch test before full use of any OsmoOne product, particularly if you: - Have sensitive skin - Have a history of skin allergies or contact dermatitis - Are using other active skincare ingredients (e.g. retinoids, AHAs, BHAs) - Have a known allergy to any listed ingredient
To perform a patch test: 1. Clean and dry a small, discrete area of skin (e.g. inner forearm) 2. Apply a small amount of product 3. Leave for 24 hours without washing 4. If no redness, itching, swelling, or irritation occurs within 24 hours, the product is unlikely to cause a reaction on other areas of skin
If irritation occurs, wash the area immediately with water and discontinue use.
25. Regulatory Status
OsmoOne products are cosmetic products as defined under applicable UK and EU cosmetics regulation (including UK GDPR, the EU Cosmetics Regulation (EC) No 1223/2009, and any successor legislation).
OsmoOne products are not: - Medicines or medicinal products - Medical devices - Food supplements - Athletic performance products
We are responsible for ensuring that all OsmoOne products placed on the market comply with applicable cosmetics safety and labelling requirements.
26. Third-Party Websites and Links
This Website may include links to third-party websites, social media platforms, or other external resources. We do not control, endorse, or accept any responsibility or liability for: - The content, accuracy, or reliability of any third-party websites - The products, services, or practices of any third-party company - Any loss or damage arising from your use of or reliance on any third-party content or websites
The inclusion of any link does not imply an association with or endorsement by OsmoOne of the linked website or its operator.
27. No Professional Advice
Nothing on this Website constitutes professional advice. Without limiting the foregoing: - No information on this Website constitutes medical, dermatological, pharmaceutical, or nutritional advice - No information on this Website constitutes legal, financial, or investment advice - You should seek appropriate professional advice for any situation requiring specialised knowledge
28. Errors and Omissions
We endeavour to ensure that product descriptions, pricing, images, and other content are accurate. However, errors and omissions may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
In the event of an error affecting an order you have placed, we will contact you to confirm whether you wish to proceed with the corrected information or cancel your order and receive a full refund.
29. Limitation of Liability
To the fullest extent permitted by applicable law:
- We expressly exclude all liability for any loss, damage, or injury arising from your use of or reliance on this Website or any OsmoOne product
- This includes, without limitation: direct loss, indirect loss, consequential loss, loss of data, loss of profit, loss of revenue, loss of business, loss of opportunity, and loss of anticipated savings
- Our total liability in connection with any claim arising from this Website or any OsmoOne product shall not exceed the value of the specific order from which the claim arises or £100, whichever is greater
Nothing in this Disclaimer excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
30. Changes to This Disclaimer
We reserve the right to update this Disclaimer at any time. Any material changes will be communicated by updating the "Effective date" at the top of this page.
Your continued use of this Website following any change constitutes your acceptance of the revised Disclaimer.
31. Contact
If you have any questions about this Disclaimer, please contact us:
- Email: hello@osmoone.com
- Post: 23 Manor Road, Folkestone, Kent, CT20 2SE, United Kingdom